Support that keeps your doors open
From day-one onboarding to peak-hour escalations, the KwikPass team is available when you need us so members never wait at the door.
Live chat
Reach the KwikPass team directly from your dashboard for real-time answers about memberships, access logs, and payouts.
Avg. reply: under 2 minutes
Open chat in dashboardEmail support
Send us the details and attachments you need—we typically resolve configuration or billing questions the same business day.
Inbox monitored 24/7
Email support@getkwikpass.comPhone escalation
Urgent incident? Call the on-call specialist for guided troubleshooting across all your locations and terminals.
Available 06:00 – 22:00 WAT
Call +234 700 594 57277Proactive support, tuned to your operations
We partner with multi-location gyms, co-working spaces, and entertainment venues across Africa. Your support plan scales with your footprint, so teams on the ground get tailored help without repeating context.
24/7 coverage
Follow-the-sun support so branches across time zones always have a direct line to the team.
Regional experts
Specialists who understand compliance, FX, and cash cycles for leisure and wellness businesses in Africa.
Priority routing
Critical issues—like door access disruption—auto-escalate to senior engineers with branch context attached.
Support resources
Prefer to troubleshoot on your own schedule? Our manuals and playbooks are written by the same specialists who staff live support. Search by product area or location type to get configuration best practices.
Need a success plan?
Upgrade to priority support for a dedicated success manager, quarterly business reviews, and proactive audits of your access flows.
Talk to salesFrequently asked questions
Where can I check current system status?+
Visit the status page at status.getkwikpass.com for real-time uptime information and subscribe to incident notifications.
How do I grant support access to my account?+
From the dashboard go to Settings → Team → Support access. You can grant temporary access for up to 72 hours with granular permissions.
What information should I include in a support ticket?+
Provide the location, device, approximate timestamp, and any error messages or screenshots. This helps the team resolve your issue faster.
Do you offer onboarding assistance?+
Yes. Every new business receives a dedicated onboarding specialist for the first 60 days, including data import help and staff training sessions.
Ready for white-glove support?
Tell us about your business goals and we'll tailor a success plan that keeps your members moving.