Operations
Membership products
Design plans customers love, keep renewals smooth, and ensure billing issues are handled automatically and transparently.
Create and manage plans
- Go to Products and create plans (daily, weekly, monthly) with pricing.
- Set eligibility per branch, including student or corporate variants.
- Publish to your landing page for self-serve subscriptions.
Keep plan names and descriptions clear for customers at checkout.
Trials, grace periods, and renewals
- Configure trial days and post-expiry grace windows per plan.
- Auto-renew keeps access continuous; customers can pause or cancel anytime.
- Expired memberships lose access after the grace period unless renewed.
Renewal dates and badges appear on each customer card for clarity.
Discounts and coupons
- Create percentage or amount-based discounts tied to plans or branches.
- Share coupon codes during promotions to boost sign-ups.
- Monitor redemption in reporting to track performance.
Set sensible limits to prevent overly large discounts impacting revenue.
Failed payments and dunning
- Enable automated reminders for failed renewals and past-due invoices.
- Provide a simple path for customers to update payment details.
- Escalate unresolved failures to branch managers for personal follow-up.
Consistent dunning protects revenue while maintaining customer trust.